Legal
Refund Policy
Last updated: July 31, 2026
The 30-day promise. Take The Vault into your practices for 30 days. If it doesn't make you a sharper coach — if there isn't a single play in there you'd run again — email us and we'll refund your digital purchase. You keep what you learned.
Digital products (Playbook & bonuses)
The digital playbook and bonus materials are covered by our 30-day satisfaction guarantee. If you're not satisfied, email hello@coachesvault.shop within 30 days of purchase with your order details and we'll refund the digital portion. We may ask a quick question about what didn't work — feedback makes the product better — but a refund is not conditional on your answer.
Physical items (Complete Kit gear)
The training gear in the Complete Kit — pads, clipboards, and training guards — may be returned in unused, resalable condition within 30 days of delivery for a refund of the item price. To start a return, email hello@coachesvault.shop and we'll send instructions. Return shipping is the buyer's responsibility unless the item arrived damaged or incorrect.
- Damaged or wrong item? Send a photo within 7 days of delivery and we'll replace it or refund it at no cost to you.
- Physical items ship from third-party suppliers and may arrive in more than one parcel; a partial delivery is not a defect.
How refunds are issued
Approved refunds are returned to your original payment method through Payhip. It can take a few business days for your bank to post the credit.
How to reach us
All refund and return requests go to hello@coachesvault.shop. Include the name and email used at checkout so we can find your order quickly.
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